Project summary

Client: Lip Service
Industry: Voice Casting
Project: Website & CMS Development Support
Platform: WordPress

The client

Lip Service is a London voice casting agency with over 30 years of experience connecting brands and productions with exceptional voice talent. The agency represents a diverse roster of voice actors across TV, radio, animation, gaming, and corporate work, with a reputation built on a creative, discerning approach to casting.

Following the delivery of their existing website and content management system, PilotBean was brought in to provide ongoing development, technical support and maintenance, ensuring the platform continues to evolve alongside the business while remaining secure, stable and up to date.

Services provided:

• Technical Consultancy
• Website Development
• WordPress Development
• CMS Enhancements
• Plugin Management
• Performance Optimisation
• Ongoing Maintenance
• Technical Support

The challenge

As with many successful digital platforms, a website does not remain static after launch. New business requirements emerge, software platforms evolve and security updates become essential to ensure long-term stability. Without regular maintenance and technical development, websites can quickly become difficult to manage, vulnerable to security issues and increasingly expensive to maintain.

Lip Service required an experienced development partner capable of providing ongoing technical expertise while delivering new functionality quickly and cost-effectively as requirements evolved.

The solution

PilotBean provides ongoing development support through a flexible support package designed specifically for websites and software projects that continue to evolve over time.

Rather than treating every request as an individual project, development time is purchased in advance, allowing new functionality, enhancements and technical improvements to be delivered quickly without the delays typically associated with approving separate fixed-price projects.

Continuous website improvement

Working closely with the Lip Service team, we implement a wide variety of improvements as business requirements change.

This includes developing new functionality, refining existing features, resolving technical issues and ensuring the website continues to support the company’s changing operational needs.

Because development is carried out on an ongoing basis, improvements can be prioritised and delivered incrementally, allowing the platform to evolve without the need for major redevelopment projects.

WordPress maintenance and security

Keeping a modern WordPress website secure requires continual maintenance. PilotBean regularly reviews and updates plugins, ensuring compatibility with the latest versions of WordPress while reducing the risk of security vulnerabilities or software conflicts.

Routine maintenance helps keep the website reliable, secure and performing efficiently throughout the year.

Responsive technical support

Many development requests are relatively small but business critical.

PilotBean provides technical estimates before work begins, allowing Lip Service to prioritise enhancements while maintaining full visibility of development time and costs.

This flexible approach enables new requirements to be delivered quickly while ensuring projects remain within budget.

A long-term development partnership

Since taking over technical responsibility for the platform, PilotBean has continued to support the website through successive annual development support packages.

This ongoing relationship allows us to build a detailed understanding of the platform, respond quickly to new requirements and provide continuity that would be difficult to achieve through ad-hoc development projects alone.

The outcome

PilotBean continues to work with Lip Service as a long-term technical development partner, providing ongoing maintenance, enhancements and support that help keep the website secure, reliable and aligned with the needs of the business.

By combining proactive maintenance with responsive development support, Lip Service benefits from a stable digital platform that can continue to evolve without the disruption or cost of repeated redevelopment projects.