Privacy Policy

PilotBean Ltd Provision of Services to its Customers

PilotBean Ltd is a provider of Bespoke Content Management Solutions (PilotSite CMS), Hosting (PilotServe), Email Marketing Solutions (PilotSend), E-Commerce (PilotShop)

Our Services include Customer database & content management and analysis, e-mail delivery, e-mail tracking, and website tracking. Our products are offered as application Services, meaning that we host a software application that our Customers access via the worldwide web. Each Customer understands that in the course of providing our Services to it, we collect or receive information about the individual to whom our Customer directs its marketing messages. Some of the information that we collect and store on our Customers’ behalf is personally identifiable, meaning that it can be used to identify an individual person.

As between PilotBean and our Customer, all of the information we receive from our Customer belongs to our Customer and not to PilotBean.

PilotBean collects information under the direction of its Customers, and has no direct relationship with the individuals whose personal data it processes. PilotBean may use such information only as provided in our written agreement with the individual Customer. While our specific responsibilities regarding such information are found in these written Customer agreements, PilotBean does not allow individual information collected and stored for one Customer to be accessed or used by any other PilotBean Customer (or by PilotBean on its own behalf).

We reserve a limited right to use our Customers’ information to compile aggregated statistics, which we use to report such facts as how many emails we have delivered. However, we do not disclose this information in such a way as to enable anyone to identify a Customer or any individual. Our Customer agreements also permit us to disclose any information if required by law or court order, and to access a Customer’s email addresses in order to unsubscribe an individual who asks us to do so. If you are an end user of one of our Customers, and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly.

End users who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to PilotBean’s Customer (the data controller). If the Customer requests PilotBean to remove the data, we will respond to their request within 30 business days.

PilotBean may transfer personal information to companies that help us provide our service. Transfers to these third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Customers.

In our Customer agreements, we require each Customer to abide by all laws, rules and regulations that are applicable to the Customer’s use of our Services (such as CAN-SPAM), and we promise each Customer that we will do the same with respect to our provision of Services. We ask each Customer to post a privacy policy that covers the Customer’s use of our Services. We also request the Customer to acquire and maintain all rights that allow us to provide the Services, such as to receive the information that we collect and store on the Customer’s behalf.

For any email list that we manage on behalf of a Customer, the email recipients can unsubscribe from the list via a link in the footer of most e-mail messages that we deliver. Alternatively, recipients can reply to an e-mail message according to the instructions provided at the bottom of the message. Finally, a recipient can contact us as provided below and we will manually unsubscribe you from any list.

Our Services sometimes use cookies to help our Customers better analyse the success of their email and other online marketing campaigns. The cookies we use are often correlated with information that can identify an individual, but this information is not shared with anyone other than the Customer. As with the email addresses and other information we maintain and process for each of our Customers, this information is not used by us except as described above or shared with other PilotBean Customers.

PilotBean is not responsible for its Customers' own privacy policies and makes no representations about their accuracy. If you have questions about our Customers' practices, we recommend you check their privacy policies and/or contact them directly.

Data Security

PilotBean takes reasonable steps to protect Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information from loss, misuse, unauthorized access or disclosure, alteration or destruction. However, we cannot guarantee the security of information on, or transmitted via, the Internet.

PilotBean will retain personal data we process on behalf of our Customers for as long as needed provide services to our Customer. PilotBean will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The security of your personal information and our clients’ information is important to us. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us as set forth below.

Data Integrity

PilotBean processes Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the owning individual. To the extent necessary for those purposes, we take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.


This Web site is not intended to nor does it seek to receive any information from children under the age of 13.

Contact Information

Questions or comments regarding this Statement can be submitted to us by mail or e-mail as follows:

PilotBean Ltd
9 Bickels Yard
London Bridge, London


Tel: 0207 377 9777



This Statement may be amended from time to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

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